Return And Exchange Policy
Refunds (if applicable)
>Please note due to differences in monitors, mobile phone screens, the exact color or texture of the final product may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
>All sales are final and we do not offer any return or exchange under normal conditions.
>We will only exchange any product(s) if the product(s) received has any kind of manufacturing defect and the defect is reported within 48 hours of receiving the order.
>Please note that the product must be unused with the label, tags attached. Products that have been used will not
>be accepted as an exchange. Products that have any kind of stain or mark, body odor, or perfume scent will not be accepted. After thoroughly examining, you will be offered an exchange with the same price value product or store credit for future purchases.
>Possible exchange is provided within 1 week.
ALL CUSTOMERS ARE HEREBY NOTIFIED THAT AS PER THE TERMS AND CONDITIONS OF COD, THE COURIER COMPANY WILL NOT ALLOW THE CUSTOMER TO OPEN THE PACKAGE BEFORE PAYMENT.
PLEASE DO NOT FORCE THE DELIVERY PERSON FROM THE COURIER COMPANY TO OPEN THE PACKAGE BEFORE YOU MAKE THE PAYMENT AS IT IS AGAINST THE RULES OF THE COD IN PAKISTAN.
Brand boxes shown with the dresses are for display purposes only boxes are not included with the package.
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THANK YOU FOR YOUR COOPERATION.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping
SHIPPING TIMING FOR ORDER DELIVERY WITHIN PAKISTAN WILL BE 5 TO 7 WORKING DAYS,
IF THE PRODUCT IS AVAILABLE, OTHERWISE THE CUSTOMER WILL BE INFORMED REGARDING THE AVAILABILITY.
FOR INTERNATIONAL CUSTOMERS DELIVERY TIMING WILL BE 15 WORKING DAYS, IF THE PRODUCT IS AVAILABLE,
To return your product, you should mail your product to eleganceithreads1498@gmai.com, Karachi, 74800, Pakistan
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over Rs 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.